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Cancel Order By Customer Magento 2 Extension

The Magento 2 Cancel Order by Customer module gives flexibility to customers for put forth a request to cancel an order on the frontend.

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  • Allow customer to cancel order from account
  • Sends email to admin when customer cancels order
  • Force customer to add reason for order cancellation
  • Trace all cancelled orders via email and admin panel
  • Pre-loaded cancel reasons & allow admin to add more
  • Customize different buttons text
  • Settings for email notifications & email content
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was $59 Special Price $29
Community Edition2.1.x, 2.2.x, 2.3.x
Enterprise Edition2.2.x, 2.3.x
was $59 Special Price $29
was $59 Special Price $29



Version 1.0.1 CE (Released on Dec 31, 2018)

  • + Add support for Magento 2.3.x
  • * Bug fix & improvements

Version 1.0.0 CE (Released on Oct 17, 2017)

  • + Easy enable/disable functionality from backend
  • + The customer can discard orders in Magento from the front side under my account section
  • + An automatic notification email sent to admin that order had been cancelled
  • + Store owner can set a custom email template from admin side for order cancellation
  • + Admin can customize form header text, button text, refuse order note, etc. from a backend
  • + Enable for configure to cancelling button and notice notes of the confirm
  • + Allow customers to add comments in a confirmation popup
  • + Admin can see all requests of order cancel by customers via email as well as in admin panel


Many a time, customers want to cancel an order after placing the same. Online stores would want to give this flexibility to their customers to cancel the orders directly from the account section instead of going through the tedious process of calling the customer care or returning the product after it is received.

This improves provides an opportunity to improve customer service and know the actual reason for the cancellation. This Magento 2 Cancel Order extension gives the customer the option to discard orders from the customer’s account tab. Additionally, the customer can add comments in the confirmation pop-up which helps the store owner understand the exact reason for cancelling order and thus find areas of the improvement.

Whenever an order is refused, an automated notification cancel order email is sent to the admin. This massive plugin allows the admin to customize header text, button text, cancellation notes etc. from the backend. The store owner can set a custom email template from the own side. Moreover, various email setup like email sender, email receiver and the email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customers Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instruction here.

Extension Configuration:

General configuration: This tab allows you enable or disable the extension. The admin can also customize the pop-up button text, header text and notice a text from the backend. It has a provision to add predefined cancellation reasons that the customer can choose while raising the cancellation request in your e-commerce store. Admin can also add more than one cancellation reasons.
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
The customer can cancel orders directly from the Account Dashboard through a simple button click.

The customers also have the option to discard/delete orders through the My Orders tab which lists the orders placed.
The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
After clicking on the cancelling button, the customer can select from the predefined reasons for cancellation and also mention more information about the cancellation in the comments section.
The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.


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