Cancel Order By Customer Magento® 2 Extension

This tool gives customers a flexibility to put forth a request to cancel an order on the frontend.

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  • The Customer can cancel an order from the front end under the account section
  • Automated notification mail to the admin regarding the cancelled order
  • Order cancellation email template can be set
  • Customization like the button text, header text, cancel order note can be configured at the backend
  • Additional comments can be added in the cancel an order confirmation pop-up
  • All cancel order requests can be traced via both email and admin panel
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Product Description
Many a time customers want to cancel an order after placing them. Some online stores would want to give this flexibility to their customers and cancel the orders directly from the account section. This Magento 2 extension gives the customer the flexible way to cancel orders from the customer’s account tab. Additionally, the customer can add comments in the confirmation pop-up which helps the store owner understand the exact reason for cancellation and thus find areas of the improvement.

Whenever an order is cancelled, an automated notification email is sent to the admin. This extension allows the admin to customize header text, button text, cancel order note etc. from the backend. The store owner can set a custom email template from the admin side for cancel order. Moreover, various email setup like email sender, email receiver and the email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customer Extension Set up:

1. Install the Cancel Order By Customer extension from the marketplace.
2.To use the extension, go to STORE> Configuration > SETUBRIDGE > Cancel Order By Customer Tab:

Cancel Order By Customer Extension Configuration:

General configuration: This tab allows you enable or disable the extension. The admin can also customize the pop-up button text, header text and notice the text from the backend. There is also a provision to add predefined cancellation reasons that the customer can choose while raising the cancellation request. Admin can also add more cancel order reasons.
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
The customer can cancel orders directly from the Account Dashboard through a simple button click.
The customers also have the option to cancel orders through the My Orders tab which lists the order’s history.
The Order Details page, which is the page seen on clicking view orders also has “Cancel Order” link to solve the purpose
After clicking the button to cancel an order, the customer can select from the predefined reasons for cancelation and also mention more information about the cancellation in the comments section.
As soon as customer cancels an order, admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information about an order.

Cancel Order By Customer Magento® 2 Extension

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Change Log

Version 1.0.0 CE (Released on Oct 17, 2017)

  • +Easy enable/disable functionality from backend
  • +The customer can cancel orders from front side under my account section
  • +An automatic notification email sent to admin that order had been cancelled
  • +Store owner can set a custom email template from admin side for order cancellation
  • +Admin can customize form header text, button text, cancel order note, etc. from a backend
  • +Enable to configure to cancel order button and notice notes of the confirm
  • +Allow customers to add comments in a confirmation popup
  • +Admin can see all requests of cancel order of customers via email as well as in admin panel