Cancel Order By Customer Magento® 2 Extension

Many a time, customers want to cancel an order after placing the order. Online stores would want to give this flexibility to their customers to cancel the orders directly from the account section instead of going through the tedious process of calling the customer care or returning the product after it is received.

This improves provides an opportunity to improve customer service and know the actual reason for the cancellation. This Magento 2 extension gives the customer the option to cancel orders from the customer’s account tab. Additionally the customer can add comments in the confirmation pop-up which helps the store owner understand the exact reason of cancellation and thus find areas of the improvement.

Whenever an order is cancelled, an automated notification email is sent to the admin. The extension allows the admin to customize header text, button text, cancel order note etc. from the backend. The store owner can set a custom email template from the admin side for cancel order. Moreover, various email setup like email sender, email receiver and the email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customer Magento 2 Extension Set up:

1. 1. Install the Cancel Order by Customer extension Set up extension from the market place.
2. To use the extension, go to STORE> Configuration > SETUBRIDGE > Cancel Order By Customer Tab:

Cancel Order By Customer Extension Configuration: