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Cancel Order By Customer Magento 2 Extension

The Magento 2 Cancel Order by Customer module gives flexibility to customers for put forth a request to cancel an order on the frontend.

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53+ downloads
  • Allow customer to cancel orders with the pending and processing status
  • Automated email to admin as customer cancels an order
  • Necessary field for customers to enter a reason for cancellation
  • Pre-loaded list of cancellation reason & add more from backend
  • Get all canceled orders information at the admin panel & via email
  • Target order status and set an auto-cancel date
  • Customize different buttons text
  • Settings for email notifications & email content
Highlight Featurs
was $59 Special Price $29
Community Edition 2.1.x, 2.2.x, 2.3.x, 2.4.x
Enterprise Edition 2.2.x, 2.3.x
was $59 Special Price $29
was $59 Special Price $29



Version 1.0.2 CE (Oct 2, 2020)

  • + Configure auto cancel order for admin
  • * Bug fix & improvements

Version 1.0.1 CE (Dec 31, 2018)

  • + Add support for Magento 2.3.x
  • * Bugfix & improvements

Version 1.0.0 CE (Oct 17, 2017)

  • + Easy enable/disable functionality from the backend
  • + The customer can discard orders in Magento from the front side under my account section
  • + An automatic notification email sent to admin that order had been canceled
  • + Store owner can set a custom email template from the admin side for order cancellation
  • + Admin can customize form header text, button text, refuse order note, etc. from a backend
  • + Enable for configure to canceling button and notice notes of the confirm
  • + Allow customers to add comments in a confirmation popup
  • + Admin can see all requests of order cancel by customers via email as well as in the admin panel


The functionality enhances users' interaction & bond with your store by allowing them to cancel orders. This Magento 2 Cancel Order extension provides customers with the easy facility to cancel orders straight from their account tabs. Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic pre-loaded reasons and if the admin wants to add any other reason to be displayed in a pre-loaded list, that can be added from the backend.

Whenever an order is canceled, an automated order cancellation email is sent to the admin. The advanced plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set a custom email template from his side.

Along with this, the admin can select status/es like pending & pending payment and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date. Admin can also target a specific group of the customer to provide them the facility to cancel the order. Also, the admin can a general note for the customer whose orders get canceled as per the auto-cancel configurations. Manually cancel date can also be set in the format of day/hour at the backend.

Moreover, various email setups like email sender, email receiver, and email template can be configured which helps in managing and differentiating the canceled orders and thus helping the customers better.

Cancel Order By Customers Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instruction here.

Extension Configuration:

Selected order status under "Allow Order Status" will be allowed to cancel their orders. Select specific or all groups to allow canceling orders falling under selected status.
The admin can also customize the pop-up button text, header text and notice a text from the backend. It has a provision to add predefined cancellation reasons that the customer
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
Select date to auto-cancel orders falling under status selected under "Apply on status"
The customer can cancel orders directly from the Account Dashboard through a simple button click.

The customers also have the option to discard/delete orders through the My Orders tab which lists the orders placed.
The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
After clicking on the cancelling button, the customer can select from the predefined reasons for cancellation and also mention more information about the cancellation in the comments section.
The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.
  • Q1: Is the extension compatible with Magento latest version 2.4/2.5 ?
  • A: Yes.
  • Q2: Is the extension available to install with a one-time payment or subscription-based?
  • A: The extension is available to install & integrate with the store with a one-time payment.
  • Q3: Will I get free support and updates?
  • A: Yes, with the purchase, you’ll get 6 months of free support and 1 year of updates.
  • Q4: Is it possible to test Setubridge extension on a staging site before transferring it to a live one?
  • A: Yes, you can switch on the production domain from your test domain after configure all the settings.
  • Q5: How can I get a refund?
  • A: You can read out the refund policyfor more details.


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