Cancel Order By Customer Magento 2 Extension

The functionality enhances users' interaction & bond with your store by allowing them to cancel orders. This Magento 2 Cancel Order extension provides customers with the easy facility to cancel orders straight from their account tabs. Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic pre-loaded reasons and if the admin wants to add any other reason to be displayed in a pre-loaded list, that can be added from the backend.

Whenever an order is canceled, an automated order cancellation email is sent to the admin. The advanced plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set a custom email template from his side.

Along with this, the admin can select status/es like pending & pending payment and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date. Admin can also target a specific group of the customer to provide them the facility to cancel the order. Also, the admin can a general note for the customer whose orders get canceled as per the auto-cancel configurations. Manually cancel date can also be set in the format of day/hour at the backend.

Moreover, various email setups like email sender, email receiver, and email template can be configured which helps in managing and differentiating the canceled orders and thus helping the customers better.

Cancel Order By Customers Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instruction here.