Magento 2 Cancel Order Extension

The functionality enhances users' interaction & bond with your store by allowing them to cancel orders. This Magento 2 Cancel Order extension provides customers with the easy facility to cancel orders straight from their account tabs.

Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic preloaded reasons and if the admin wants to add any other reason to be displayed in a preloaded list, that can be added from the backend.

Whenever an order is canceled, an automated order cancellation email is sent to the admin.

The advanced plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set up a custom email template from his side.

What Admin controls in Magento 2 Cancel Order Extension?

Along with this, the admin can select a status like pending payment and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date.

Admin can also target a specific group of customers to provide them the facility to cancel the order. Also, the admin can a generate note for the customer whose orders get canceled as per the auto-cancel configurations. A manual cancel date can also be set in the format of day/hour at the backend.

Moreover, the admin can set the various email templates for the sender and receiver which helps in managing and differentiating the canceled orders and thus helps the customers better.

Benefits of Magento 2 Cancel Order Extension for users 

• The extension allows flexibility for the customer to cancel their orders easily and quickly. Especially when they change their mind or make an error in their order.
• Improved customer experience by providing simple & effortless customers to cancel their orders. Which will lead to increased satisfaction and loyalty.
• It reduces the workload for store owners by automating the cancellation process. Which can save time and effort compared to manually processing cancellations.
• The extension can increase efficiency for store owners to manage their inventory more efficiently by ensuring that canceled orders are promptly removed from stock levels.
• Magento 2 Cancel Order Extension can help you avoid negative reviews from customers by allowing them to cancel their orders without issue.

 

Magento 2 Cancel Order by Customer Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instructions here.