Magento 2 Cancel Order Extension
The Magento 2 Cancel Order Extension allows customers to request the cancel an order from the frontend. It allows store owners to set specific rules for canceling orders & sends automated email notifications.
- Set Auto-cancel Order for a Specific Date Range Or Time
- Cancel the Order Status e.g. Processing, Pending
- Preloaded Order Cancellation Survey to Analyze Reasons
- An admin sets cancelation email templates for senders and receivers
- Manage all Cancelled Order Requests in Back-end Grid
was $59 Special Price $39
Community Edition 2.3.x, 2.4.x
Enterprise Edition 2.3.x, 2.4.x
ScreenShots
Version 1.0.3 CE (Aug 31, 2023)
- + Add support for Magento 2.4.x
Version 1.0.2 CE (Jan 13, 2022)
- + Automatic put order on hold when cancel order request initiated
Version 1.0.2 CE (Oct 2, 2020)
- + Configure auto cancel order for admin
- * Bug fix & improvements
Version 1.0.1 CE (Dec 31, 2018)
- + Add support for Magento 2.3.x
- * Bugfix & improvements
Version 1.0.0 CE (Oct 17, 2017)
- + Easy enable/disable functionality from the backend
- + The customer can discard orders in Magento from the front side under my account section
- + An automatic notification email sent to admin that order had been canceled
- + Store owner can set a custom email template from the admin side for order cancellation
- + Admin can customize form header text, button text, refuse order note, etc. from a backend
- + Enable for configure to canceling button and notice notes of the confirm
- + Allow customers to add comments in a confirmation popup
- + Admin can see all requests of order cancel by customers via email as well as in the admin panel
WHY SHOULD USE magento 2 cancel order extension?
The functionality enhances users' interaction & bond with your store by allowing them to cancel orders. This Magento 2 Cancel Order extension provides customers with the easy facility to cancel orders straight from their account tabs.
Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic preloaded reasons and if the admin wants to add any other reason to be displayed in a preloaded list, that can be added from the backend.
Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic preloaded reasons and if the admin wants to add any other reason to be displayed in a preloaded list, that can be added from the backend.
Whenever an order is canceled, an automated order cancellation email is sent to the admin.
The advanced plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set up a custom email template from his side.
What Admin controls in Magento 2 Cancel Order Extension?
Along with this, the admin can select a status like pending payment and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date.
Admin can also target a specific group of customers to provide them the facility to cancel the order. Also, the admin can a generate note for the customer whose orders get canceled as per the auto-cancel configurations. A manual cancel date can also be set in the format of day/hour at the backend.
Moreover, the admin can set the various email templates for the sender and receiver which helps in managing and differentiating the canceled orders and thus helps the customers better.
Benefits of Magento 2 Cancel Order Extension for users
- The extension allows flexibility for the customer to cancel their orders easily and quickly. Especially when they change their mind or make an error in their order.
- Improved customer experience by providing simple & effortless customers to cancel their orders. Which will lead to increased satisfaction and loyalty.
- It reduces the workload for store owners by automating the cancellation process. Which can save time and effort compared to manually processing cancellations.
- The extension can increase efficiency for store owners to manage their inventory more efficiently by ensuring that canceled orders are promptly removed from stock levels.
- Magento 2 Cancel Order Extension can help you avoid negative reviews from customers by allowing them to cancel their orders without issue.
Magento 2 Cancel Order by Customer Extension Set up:
1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instructions here.
Magento 2 Cancel Order Extension Configuration:
The customer can cancel orders directly from the Account Dashboard through a simple button click.
The customers also have the option to discard orders through the My Orders tab which lists the orders placed.
The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
After clicking on the cancelling button, the customer can select from the predefined reasons for cancellation and also mention more information about the cancellation in the comments section.
The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.
Select date to auto-cancel orders falling under status selected under "Apply on status"
Selected order status under "Allow Order Status" will be allowed to cancel their orders. Select specific or all groups to allow canceling orders falling under selected status.
The admin can also customize the pop-up button text, header text and notice a text from the backend. It has a provision to add predefined cancellation reasons that the customer reasons for cancellation and also mention more information about the cancellation in the comments section.
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
FAQ
- Q1: Is it possible to automatically cancel orders that are pending?
- A: Yes, In the backend configuration, you can set the cancellation date and duration of the order in automatic cancellation mode.
- Q2: Can I cancel an order for both pending and processing?
- A: Yes, From the backed configuration in auto cancel status, you can select the option.
- Q3: Does this extensions work with all themes and extensions by other vendors?
- A: SetuBridge extensions work with all the plugins, as well as with many third-party plugins. We'll definitely try to help you if you face any technical issues, please create a ticket at support@setubridge.com
- Q4: Can I get free updates and support?
- A: Yes, you will get 6 months of free support and 1 year of product updates with the purchase.
- Q5: Are you able to provide installation services?
- A: Yes, you can use the installation and configuration services that are provided with every extension purchase.
- Q6: Is it possible to test the cancel order extension on a staging site before transferring it to a live one?
- A: Yes, you can switch on the production domain from your test domain after configuring all the settings.
- Q7: Is the SetuBridge extension available to install with a one-time payment or subscription-based?
- A: The extension is available to install & integrate with the store with a one-time payment.
- Q8: In case I need additional features for an extension, how can I request them?
- A: You can send an email to axay@setubridge.com with your requirements for the extension.
- Q9: How can I get a refund?
- A: You can read out the refund policy for more details.
USER REVIEWS ON MAGENTO ORDER CANCELLATION EXTENSION
- A Great Tool for Order Cancellation
Dec 23,2022
The Extension allows customers to easily cancel their orders from their accounts, and store owners can set specific rules for canceling orders. It is easy to use, fully customizable, and offers great customer support." - NIce tool
Nov 01,2022
The integration of this tool was very easy, and it can be integrated with the store. The user-friendly interface makes it simple for customers to cancel their orders. - Highly Recommended
Mar 25,2022
I highly recommend the Cancel Order Extension to any store owner. It's easy to use, fully customizable, and allows store owners to set specific rules for canceling orders - Perfect plugin
Feb 10,2022
"I recently migrated my website from Magento 1 to Magento 2 and I was in search of a suitable extension. I must say, I found the perfect match with this Magento 2 extension and it functions seamlessly. - Good one
Nov 19,2021
I was initially drawn to your addon because of its affordability. However, I was pleasantly surprised to discover that it offers a wealth of additional features that exceeded my expectations - Well designed functions
Jul 07,2021
Really it's a massive featured extension for customers & aborts the junk orders! Order cancellation email templates are very useful. - A Must-Have for Your Store
Apr 05,2021
The customer service provided by the team behind this extension is also excellent. They were always available to help me with any issues or questions that I had. They were responsive and provided clear and concise instructions on how to use the extension. - Extremely useful tool
Mar 19,2021
The Extension is an extremely useful tool for managing orders on the Magento 2 ecommerce platform. The extension provides a simple and intuitive interface for canceling orders, which makes it very easy to use for store owners. - An extremely lower price extension!
Nov 17,2020
Yes, this one is also great extension related to product order & checkout by SetuBridge. An extremely lower price extension with great features. - Highly recommended
Jun 03,2020
This extension is that it can be easily customized to fit the specific needs of your store. This means that you can tailor the extension to your store's unique requirements, which can be very helpful for store owners who need to manage their orders more efficiently. - Good to go!
Feb 15,2020
the order cancellation module is good for who want to them e-commerce site become more user-friendly and convenient. nice features. - Perfect extension
Jan 02,2020
The extension also allows store owners to easily track and view the status of all canceled orders, which can be very helpful for keeping track of order history and for troubleshooting any issues that may arise. - Highly recommended
Oct 16,2019
It is user-friendly, easy to use and it can help store owners to avoid fraud by setting up automatic cancellation rules for suspicious orders. I would highly recommend this extension to any store owner who wants to manage their orders more efficiently. - Great plugin
Oct 10,2019
One of the best things about this extension is that it can help store owners to avoid fraud by setting up automatic cancellation rules for suspicious orders. This can be a great way to protect your store from any unwanted or fraudulent orders. - Great Support
Oct 09,2019
The customer support for this extension is also top-notch. The developers are very responsive and always willing to help with any issues or questions that may arise. - very useful extension
Jun 13,2019
Works as described. Easy to manage all the settings from the back end. - Perfect tool
Nov 30,-0001
The extension provides a user-friendly interface for canceling orders, which makes it very easy to use for store owners. The extension also allows store owners to set up automatic cancellation rules for certain types of orders. This feature can be very helpful for store owners who need to manage their orders more efficiently. - Satisfy with the tool
Nov 30,-0001
Overall, the Magento 2 Cancel Order Extension is a great tool for managing orders on the Magento 2 ecommerce platform. - Good support team
Nov 30,-0001
A great asset for Magento 2. Works as described and it’s money for value. Thanks for the great support. - Nice For us!
Nov 30,-0001
The cancel order extension really helpful tool for us. Easily installed and very beneficial.
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