Cancel Order By Customer Magento 2 Extension

The Magento 2 Cancel Order by Customer module gives flexibility to customers for put forth a request to cancel an order on the frontend.

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  • Allow customer to cancel order from account
  • Sends email to admin when customer cancels order
  • Force customer to add reason for order cancellation
  • Trace all cancelled orders via email and admin panel
  • Target status and set an auto-cancel date
  • Pre-loaded cancel reasons & allow admin to add more
  • Customize different buttons text
  • Settings for email notifications & email content
Highlight Featurs
was $59 Special Price $29
Community Edition 2.1.x, 2.2.x, 2.3.x, 2.4.x
Enterprise Edition 2.2.x, 2.3.x
was $59 Special Price $29
was $59 Special Price $29



Version 1.0.2 CE (Oct 2, 2020)

  • + Configure auto cancel order for admin
  • * Bug fix & improvements

Version 1.0.1 CE (Dec 31, 2018)

  • + Add support for Magento 2.3.x
  • * Bug fix & improvements

Version 1.0.0 CE (Oct 17, 2017)

  • + Easy enable/disable functionality from backend
  • + The customer can discard orders in Magento from the front side under my account section
  • + An automatic notification email sent to admin that order had been cancelled
  • + Store owner can set a custom email template from admin side for order cancellation
  • + Admin can customize form header text, button text, refuse order note, etc. from a backend
  • + Enable for configure to cancelling button and notice notes of the confirm
  • + Allow customers to add comments in a confirmation popup
  • + Admin can see all requests of order cancel by customers via email as well as in admin panel


This provides an opportunity to improve customer service and know the actual reason for the cancellation. This Magento 2 Cancel Order extension gives the customer the option to discard orders from the customer’s account tab. Additionally, the customer can add comments in the confirmation pop-up which helps the store owners to understand the exact reason for cancelling the order and thus find areas of the improvement.

Whenever an order is refused, an automated notification cancel order email is sent to the admin. This massive plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set a custom email template from his side.

Along with this, the admin can select a status and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date. Admin can also add a comment for customers whose product gets cancelled as per the auto-cancel configurations. Manually cancel date can also be set in the format of day/hour at the backend.

Moreover, various email setups like email sender, email receiver, and email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customers Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instruction here.

Extension Configuration:

The customer can cancel orders directly from the Account Dashboard through a simple button click.

The customers also have the option to discard/delete orders through the My Orders tab which lists the orders placed.
The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
After clicking on the cancelling button, the customer can select from the predefined reasons for cancellation and also mention more information about the cancellation in the comments section.
The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.


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