Cancel Order By Customer Magento 2 Extension

This provides an opportunity to improve customer service and know the actual reason for the cancellation. This Magento 2 Cancel Order extension gives the customer the option to discard orders from the customer’s account tab. Additionally, the customer can add comments in the confirmation pop-up which helps the store owners to understand the exact reason for cancelling the order and thus find areas of the improvement.

Whenever an order is refused, an automated notification cancel order email is sent to the admin. This massive plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set a custom email template from his side.

Along with this, the admin can select a status and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date. Admin can also add a comment for customers whose product gets cancelled as per the auto-cancel configurations. Manually cancel date can also be set in the format of day/hour at the backend.

Moreover, various email setups like email sender, email receiver, and email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customers Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instruction here.