Cancel Order By Customer Magento® 2 Extension

The Cancel Order by Customer Magento 2 module gives flexibility to customers for put forth a request to cancel an order on the frontend.

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Community Edition
2.1.x, 2.2.x, 2.3.x
  • Customer can cancel order in Magento from the front end under the account section
  • Automated notification mail is sent to the admin with regards to the cancelled order
  • Order cancellation email template can be set
  • Customization like the button text, header text, cancel order note can be configured at the backend
  • Additional comments can be added in the refuse/cancel order confirmation pop-up
  • All cancel order requests can be traced via both email and admin panel
  • Order cancelling process through programmatically
Highlight Featurs
Community Edition
2.1.x, 2.2.x, 2.3.x









Many a time, customers want to cancel an order after placing the order. Online stores would want to give this flexibility to their customers to cancel the orders directly from the account section instead of going through the tedious process of calling the customer care or returning the product after it is received.

This improves provides an opportunity to improve customer service and know the actual reason for the cancellation. This Magento 2 extension gives the customer the option to cancel orders from the customer’s account tab. Additionally the customer can add comments in the confirmation pop-up which helps the store owner understand the exact reason of cancelling an order and thus find areas of the improvement.

Whenever an order is cancelled, an automated notification email is sent to the admin. The extension allows the admin to customize header text, button text, cancel order note etc. from the backend. The store owner can set a custom email template from the admin side for cancel order. Moreover, various email setup like email sender, email receiver and the email template can be configured which helps in managing and differentiating the cancelled orders and thus helping the customers better.

Cancel Order By Customer Magento 2 Extension Set up:

1. 1. Install the Cancel Order by Customer extension Set up extension from the market place.
2. To use the extension, go to STORE> Configuration > SETUBRIDGE > Cancel Order By Customer Tab:

Cancel Order By Customer Extension Configuration:

General configuration: This tab allows you enable or disable the extension. The admin can also customize the pop-up button text, header text and notice a text from the backend. It has a provision to add predefined cancellation reasons that the customer can choose while raising the cancellation request in Magento. Admin can also add more than one cancel order reasons.
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
The customer can cancel orders directly from the Account Dashboard through a simple button click.
The customers also have the option to discard/delete orders through the My Orders tab which lists the orders placed.
The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
After clicking the button to cancel an order, the customer can select from the predefined reasons for cancelation and also mention more information about the cancellation in the comments section.
The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.


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Change Log

Version 1.0.1 CE (Released on Dec 31, 2018)

  • Add support for Magento 2.3.x
  • Bug fix & improvements

Version 1.0.0 CE (Released on Oct 17, 2017)

  • + Easy enable/disable functionality from backend
  • + The customer can discard orders in Magento from the front side under my account section
  • + An automatic notification email sent to admin that order had been cancelled
  • + Store owner can set a custom email template from admin side for order cancellation
  • + Admin can customize form header text, button text, refuse order note, etc. from a backend
  • + Enable to configure to cancel order button and notice notes of the confirm
  • + Allow customers to add comments in a confirmation popup
  • + Admin can see all requests of cancel order by customers via email as well as in admin panel