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Magento 2 Cancel Order Extension

The Magento 2 Cancel Order Extension allows customers to request the cancel an order from the frontend. It allows store owners to set specific rules for canceling orders & sends automated email notifications.

  • Set Auto-cancel Order for a Specific Date Range Or Time
  • Cancel the Order Status e.g. Processing, Pending
  • Preloaded Order Cancellation Survey to Analyze Reasons
  • An admin sets cancelation email templates for senders and receivers
  • Manage all Cancelled Order Requests in Back-end Grid
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Community Edition 2.3.x, 2.4.x
Enterprise Edition 2.3.x, 2.4.x
was $59 Special Price $39
was $59 Special Price $39

ScreenShots

Version 1.0.2 CE (Jan 13, 2022)

  • + Automatic put order on hold when cancel order request initiated

Version 1.0.2 CE (Oct 2, 2020)

  • + Configure auto cancel order for admin
  • * Bug fix & improvements

Version 1.0.1 CE (Dec 31, 2018)

  • + Add support for Magento 2.3.x
  • * Bugfix & improvements

Version 1.0.0 CE (Oct 17, 2017)

  • + Easy enable/disable functionality from the backend
  • + The customer can discard orders in Magento from the front side under my account section
  • + An automatic notification email sent to admin that order had been canceled
  • + Store owner can set a custom email template from the admin side for order cancellation
  • + Admin can customize form header text, button text, refuse order note, etc. from a backend
  • + Enable for configure to canceling button and notice notes of the confirm
  • + Allow customers to add comments in a confirmation popup
  • + Admin can see all requests of order cancel by customers via email as well as in the admin panel

WHY SHOULD USE magento 2 cancel order extension?

The functionality enhances users' interaction & bond with your store by allowing them to cancel orders. This Magento 2 Cancel Order extension provides customers with the easy facility to cancel orders straight from their account tabs.

Alongside, while confirming to cancel the order, the customer is forcefully required to write a reason so that the admin can understand where he needs to improve to provide better service and customer satisfaction. For reasons, the customer will be provided with several basic preloaded reasons and if the admin wants to add any other reason to be displayed in a preloaded list, that can be added from the backend.


Whenever an order is canceled, an automated order cancellation email is sent to the admin.

The advanced plugin allows the admin to customize header text, button text, cancellation notes, etc. from the backend. The store owner can set up a custom email template from his side.

What Admin controls in Magento 2 Cancel Order Extension?


Along with this, the admin can select a status like pending payment and set an auto-cancel date to automatically cancel all the orders falling under the selected status after the set date.

Admin can also target a specific group of customers to provide them the facility to cancel the order. Also, the admin can a generate note for the customer whose orders get canceled as per the auto-cancel configurations. A manual cancel date can also be set in the format of day/hour at the backend.

Moreover, the admin can set the various email templates for the sender and receiver which helps in managing and differentiating the canceled orders and thus helps the customers better.

Magento 2 Cancel Order by Customer Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > Cancel Order Extension Tab:
2. Check more info on extension installation instructions here.

Magento 2 Cancel Order Extension Configuration:

The customer can cancel orders directly from the Account Dashboard through a simple button click.

The customers also have the option to discard orders through the My Orders tab which lists the orders placed.
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The Order Details page, which is the page seen on clicking view orders has the Cancel Order option on it.
cancel-order-from-order-detail-page-magento-2
After clicking on the cancelling button, the customer can select from the predefined reasons for cancellation and also mention more information about the cancellation in the comments section.
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The admin receives a mail and also see the details of the order cancellation through the admin panel which contains all the relevant information including the Order Id, Status, Reason, Comment and Order Total.
cancel-order-details-for-admin-magento-2-1
Select date to auto-cancel orders falling under status selected under "Apply on status"
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Selected order status under "Allow Order Status" will be allowed to cancel their orders. Select specific or all groups to allow canceling orders falling under selected status.
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The admin can also customize the pop-up button text, header text and notice a text from the backend. It has a provision to add predefined cancellation reasons that the customer reasons for cancellation and also mention more information about the cancellation in the comments section.
coc-m2-9
Email configuration: Various email setup options like the email sender, email template for the customer and the admin can be easily configured from the backend.
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FAQ
  • Q1: Is it possible to automatically cancel orders that are pending?
  • A: Yes, In the backend configuration, you can set the cancellation date and duration of the order in automatic cancellation mode.
  • Q2: Can I cancel an order for both pending and processing?
  • A: Yes, From the backed configuration in auto cancel status, you can select the option.
  • Q3: Does this extensions work with all themes and extensions by other vendors?
  • A: SetuBridge extensions work with all the plugins, as well as with many third-party plugins. We'll definitely try to help you if you face any technical issues, please create a ticket at [email protected]
  • Q4: Can I get free updates and support?
  • A: Yes, you will get 6 months of free support and 1 year of product updates with the purchase.
  • Q5: Are you able to provide installation services?
  • A: Yes, you can use the installation and configuration services that are provided with every extension purchase.
  • Q6: Is it possible to test the cancel order extension on a staging site before transferring it to a live one?
  • A: Yes, you can switch on the production domain from your test domain after configuring all the settings.
  • Q7: Is the SetuBridge extension available to install with a one-time payment or subscription-based?
  • A: The extension is available to install & integrate with the store with a one-time payment.
  • Q8: In case I need additional features for an extension, how can I request them?
  • A: You can send an email to [email protected] with your requirements for the extension.
  • Q9: How can I get a refund?
  • A: You can read out the refund policy for more details.

USER REVIEWS ON MAGENTO ORDER CANCELLATION EXTENSION

  1. Extension Working
    100%
    Developer Support
    100%
    A Great Tool for Order Cancellation

    Dec 23,2022

    The Extension allows customers to easily cancel their orders from their accounts, and store owners can set specific rules for canceling orders. It is easy to use, fully customizable, and offers great customer support."
  2. Extension Working
    100%
    Developer Support
    80%
    NIce tool

    Nov 01,2022

    The integration of this tool was very easy, and it can be integrated with the store. The user-friendly interface makes it simple for customers to cancel their orders.
  3. Extension Working
    80%
    Developer Support
    80%
    Highly Recommended

    Mar 25,2022

    I highly recommend the Cancel Order Extension to any store owner. It's easy to use, fully customizable, and allows store owners to set specific rules for canceling orders
  4. Extension Working
    100%
    Developer Support
    100%
    Perfect plugin

    Feb 10,2022

    "I recently migrated my website from Magento 1 to Magento 2 and I was in search of a suitable extension. I must say, I found the perfect match with this Magento 2 extension and it functions seamlessly.
  5. Extension Working
    80%
    Developer Support
    80%
    Good one

    Nov 19,2021

    I was initially drawn to your addon because of its affordability. However, I was pleasantly surprised to discover that it offers a wealth of additional features that exceeded my expectations
  6. Extension Working
    100%
    Developer Support
    80%
    Well designed functions

    Jul 07,2021

    Really it's a massive featured extension for customers & aborts the junk orders! Order cancellation email templates are very useful.
  7. Extension Working
    80%
    Developer Support
    100%
    A Must-Have for Your Store

    Apr 05,2021

    The customer service provided by the team behind this extension is also excellent. They were always available to help me with any issues or questions that I had. They were responsive and provided clear and concise instructions on how to use the extension.
  8. Extension Working
    100%
    Developer Support
    100%
    Extremely useful tool

    Mar 19,2021

    The Extension is an extremely useful tool for managing orders on the Magento 2 ecommerce platform. The extension provides a simple and intuitive interface for canceling orders, which makes it very easy to use for store owners.
  9. Extension Working
    80%
    Developer Support
    80%
    An extremely lower price extension!

    Nov 17,2020

    Yes, this one is also great extension related to product order & checkout by SetuBridge. An extremely lower price extension with great features.
  10. Extension Working
    100%
    Developer Support
    100%
    Highly recommended

    Jun 03,2020

    This extension is that it can be easily customized to fit the specific needs of your store. This means that you can tailor the extension to your store's unique requirements, which can be very helpful for store owners who need to manage their orders more efficiently.
  11. Extension Working
    80%
    Developer Support
    80%
    Good to go!

    Feb 15,2020

    the order cancellation module is good for who want to them e-commerce site become more user-friendly and convenient. nice features.
  12. Extension Working
    100%
    Developer Support
    100%
    Perfect extension

    Jan 02,2020

    The extension also allows store owners to easily track and view the status of all canceled orders, which can be very helpful for keeping track of order history and for troubleshooting any issues that may arise.
  13. Extension Working
    100%
    Developer Support
    80%
    Highly recommended

    Oct 16,2019

    It is user-friendly, easy to use and it can help store owners to avoid fraud by setting up automatic cancellation rules for suspicious orders. I would highly recommend this extension to any store owner who wants to manage their orders more efficiently.
  14. Extension Working
    100%
    Developer Support
    80%
    Great plugin

    Oct 10,2019

    One of the best things about this extension is that it can help store owners to avoid fraud by setting up automatic cancellation rules for suspicious orders. This can be a great way to protect your store from any unwanted or fraudulent orders.
  15. Extension Working
    80%
    Developer Support
    100%
    Great Support

    Oct 09,2019

    The customer support for this extension is also top-notch. The developers are very responsive and always willing to help with any issues or questions that may arise.
  16. Extension Working
    100%
    Developer Support
    80%
    very useful extension

    Jun 13,2019

    Works as described. Easy to manage all the settings from the back end.
  17. Extension Working
    100%
    Developer Support
    100%
    Perfect tool

    Nov 30,-0001

    The extension provides a user-friendly interface for canceling orders, which makes it very easy to use for store owners. The extension also allows store owners to set up automatic cancellation rules for certain types of orders. This feature can be very helpful for store owners who need to manage their orders more efficiently.
  18. Extension Working
    100%
    Developer Support
    100%
    Satisfy with the tool

    Nov 30,-0001

    Overall, the Magento 2 Cancel Order Extension is a great tool for managing orders on the Magento 2 ecommerce platform.
  19. Extension Working
    80%
    Developer Support
    100%
    Good support team

    Nov 30,-0001

    A great asset for Magento 2. Works as described and it’s money for value. Thanks for the great support.
  20. Extension Working
    100%
    Developer Support
    100%
    Nice For us!

    Nov 30,-0001

    The cancel order extension really helpful tool for us. Easily installed and very beneficial.
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