Magento 2 WhatsApp Chat Extension

The magento live chat extension helps to connect via Whatsapp live chat widget on the website with just one click. It creates brand awareness, trust & increases sales.

  • Add WhatsApp chat as a quick support channel
  • Set custom chat button icon with custom positions
  • Personalize chat pop-up with theme color & greeting message
  • Auto user-agent detection to open WhatsApp mobile or web
Highlight Featurs
Community Edition 2.3.x, 2.4.x
Enterprise Edition 2.3.x, 2.4.x

Subscription Details


Version 1.0.2 CE (Released on Mar 11, 2024)

  • + Added Hyva compatibility
  • +  Magento 2.4.X Compatible

Version 1.0.1 CE (Released on May 21, 2019)

  • + Unique chat style whatsapp widget styling
  • + Allow profile picture upload for operator
  • + Allow customizing popup widget appearance

Version 1.0.0 CE (Released on Dec 31, 2018)

  • + Initial Release


The Magento 2 WhatsApp Chat Extension developed by SetuBridge, we aim to enable businesses to utilize as an effective live chatting app widget. This module allows you to add a WhatsApp business chat button on your website or store, through which your customers can connect directly from the Magento 2 web.

Magento 2 WhatsApp Chat Extension Features:

The Magento 2 WhatsApp Chat Extension loaded with features such as:
  • A module integration allows its visitors to start chatting & direct contact on Whatsapp from the website
  • This Magento chat plugin makes for a quick & easy support experience for visitors.
  • Admin can customize a default conversation message to start a customer support chat.
  • It's able to detect the user agent and will open Mobile App or Web App accordingly 
  • An admin can decide whether the button needs to be displayed on the desktop, mobile, or even both. 
  • You can also personalise the position of a button using either pre-configured styles or by setting your own custom position using the drag and drop panel in the backend.
  • Admin can also configure the WhatsApp Business application as auto-responder chat support for customers.
  • The new integration allows visitors to add more text for the query, feedback or any other information, to share with the admin within a pop-up.
  • Store admin can also change greeting chat icon, theme colour, and message as per choice.

As the advent of technology continues, data continues to be cheaper and more widely spread and customers are more technologically empowered. For any organization that operates through the internet, it is necessary that it remains in touch with and addresses the concerns of its customers as effectively as possible.

By the time, usage of social media has surged. Organizations have leveraged the potential of various social networking platforms including WhatsApp. The conversation application has been one of the most widely-used services across the world with a daily user base of over 1 billion. It would be a wise strategy to using a chat app as a channel for customer service and outreach.

How Does It work?

This is an amazing Marketing Tool that lets your customers connect with you using just a single click for support or query!

Magento 2 WhatsApp Chat Extension Set up:

1. To use this module, go to STORE> Configuration > SETUBRIDGE > WhatsApp Chat Connect Tab:
2. Check more info on extension installation instructions here.

Magento 2 WhatsApp Chat Extension Configuration:

Here, the given image shows a default position of WhatsApp contact icon with a close button. as well as users are able to move the icon over the browser screen.

Icon position settings:

This functionality can work in two ways. Either a user can enable the movable option, which allows the user to move an icon anywhere on the given web page.

General Configuration:

Depending upon your requirements, an admin operating this plug-in can either enable or disable the Magento WhatsApp extension with a simple YES/NO selection on the configuration page.

  • Q1: Is it possible to change the position of the WhatsApp chat icon?
  • A: The desktop version and mobile version can be customized according to your preferences.
  • Q2: Can I integrate this extension into the WhatsApp auto chatbot?
  • A: With WhatsApp Business, you can easily set up an auto-responder chat service for your customers.
  • Q3: This extensions work with all themes and extensions by other vendors?
  • A: SetuBridge extensions work with all the plugins, as well as with many third-party plugins. We'll definitely try to help you if you face any technical issues, please create a ticket at
  • Q4: Can I get free updates and support?
  • A: Yes, you will get 6 months of free support and 1 year of product updates with the purchase.
  • Q5: Are you able to provide installation services?
  • A: Yes, you can use the installation and configuration services that are provided with every extension purchase.
  • Q6: Is it possible to test the WhatsApp chat extension on a staging site before transferring it to a live one?
  • A: Yes, you can switch on the production domain from your test domain after configuring all the settings.
  • Q7: Is the SetuBridge extension available to install with a one-time payment or subscription-based?
  • A: The extension is available to install & integrate with the store with a one-time payment.
  • Q8: In case I need additional features for a extension, how can I request them?
  • A: You can send an email to with your requirements for the extension.
  • Q9: How can I get a refund?
  • A: You can read out the refund policy for more details.


  1. Extension Working
    Developer Support
    Excellent support

    Apr 14,2021

    Thank you for the Whatsapp chat extension. Due to my mistake, I can't set up this extension but the support guys solved it without any hassle. Great support guys.
  2. Extension Working
    Developer Support
    Needy Module!!

    Mar 06,2021

    Simple module but a very effective one. This extension lets your customer contacts us. This system is excellent. Great work Setubridge team!
  3. Extension Working
    Developer Support
    Nice service!!

    Jan 18,2021

    It's the best tool for direct contact with the customer. This company offers good service and was there till I didn't set it up. Will recommend my colleagues your extensions.
  4. Extension Working
    Developer Support
    Useful Module!

    Dec 21,2020

    I'm having this module so that my visitors or buyer can contact me for their inquiry or anything else. Good Extension!!
  5. Extension Working
    Developer Support
    Impressive tool!!

    Nov 13,2020

    Thankful to the company that provided this WhatsApp chat extension. It's easy to install and convenient for users.
  6. Extension Working
    Developer Support
    Best Extension

    Sep 22,2020

    This Extension got great features and no issues with it. Perfect extension got known so far. Working with this company and their Extension with no issues was such a good time. Thank you to the developers who helped us all the time.
  7. Extension Working
    Developer Support
    good support

    Jan 02,2020

    Awesome WhatsApp Chat features and the live chat support system is too good. Their configuration in the admin panel and their explanation is excellent.
  8. Extension Working
    Developer Support
    improved our user experience.

    Nov 15,2019

    This helped me to connect with my customers easily and no issues are coming with the network problem also. Helpful to solve our client's query Immediately & this boosts sales also.
  9. Extension Working
    Developer Support
    nice functions

    Feb 20,2019

    The extension works well, it does what is claimed. I am quite pleased to have this extension. This helped me to connect with my customers. Good Job Team!!
  10. Extension Working
    Developer Support
    Excellent extension!

    Feb 08,2019

    Excellent extension to integrate WhatsApp chat in Magento 2.3. Its features and admin panel is easy to configure and the developing team is also great.
  11. Extension Working
    Developer Support
    Nice extension!

    Nov 30,-0001

    I'm totally satisfied with the extension. Customers trust us when they talk with us. wonderful extension
  12. Extension Working
    Developer Support
    fast and efficient

    Nov 30,-0001

    I used the application to better communicate with my clients to know what they want from our store or their issues. I am impressed with the simplicity of its installation and its instant availability for us. Keep up the good work guys.
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